Induction Handbook

COMMUNICATION

Super important, and as a team value highly.

- Please return missed calls ASAP

- Please respond to texts and gmail chat messages within 3 hours

- Please respond to emails with 48hrs

- Communicate with other team members

- Communicate to Anthony and other team members if you're away on a certain day

- Liase with your colleague/s when there are schedule changes.

- Ask for help if needed.

GENERAL EXPECTIATIONS

- Arrive to meet clients ontime.

- Please ensure to keep appointment diary up to date and accurate on Halaxy.

- Promote your colleague to patients where clinically appropriate.

- Keep up to date with clinical notes, referrals and doctor letters.

- Fill in timesheet in Xero (Employee only)

- Apply for leave in Xero and email Anthony if you are taking leave (Employee only)

- Get Medical Certificate for sick days regardless of day of the week (Employee only)xt goes here

40% =  Probationary period first 3 months

42% = 3 months

44% = 6 months

+2% for every 20 sessions per week handed over to a new practitioner. To demonstrate

sustainability; that practitioner must be maintaining 60-75 sessions per week for 4 months before

handover. Weeks with annual leave, sick leave, or Public holidays will not be included.  

One can progress past 50% remaining within the company for +5 years or becoming a Site Manager.

Gold Card Holder

- Referral every 12 sessions, or 12 months whatever comes first.

- Can have a 12-month exception form completed by their doctor, to void the 12 session

rule, but this isn’t very common.

- Gold cards with adequate clinical justification, aim to see them 2-3 times a week

White Card Holder

- Referral every 12 sessions, or 12 months whatever comes first.

- Can only treat clinical conditions listed on their white card, need the exact wording from

DVA. Can get exact wording from the client’s MyGov account (ask them to check and

take a photo etc) or call DVA on 1300 550 017 and provide suggestions of what could be

on their white card. The operator will never give out information voluntarily (unless

talking to the client directly) they will just say if you are correct or not.

- All mental health conditions = PTSD, Anxiety, Depression, Stress

- Conditions not to be treated by EP = tinnitus, skin cancer etc.

- White cards with adequate clinical justification, aim to see them 2 times a week

TPI Gold Card Holder

- Referral every 12 months.

- PCP approximately every 4 months and upload to Halaxy profile.

- Gold cards with adequate clinical justification, aim to see them 2-3 times a week

DVA Rules / Practitioner’s Compliance

DVA stipulate that a Veteran can only be treated for one clinical condition per day. However, we

know they benefit from multiple services, and it is convenient for them to come on the same day. To

accommodate this formally and according to notes EP to treat mental health / metabolic /

cardiovascular conditions & Physio treat MSK conditions if being treated on the same day.

Codes for Fees Exercise Physiology

- EP10 Initial Rooms

- EP11 Subsequent Rooms

- EP31 Hydrotherapy Subsequent

- EP90 Report

- EP70 Subsequent Telehealth Video Call

- EP71 Subsequent Phone Call

Codes for Fees Physiotherapy

7

- PH10 Initial Rooms

- PH20 Subsequent Rooms

- PH60 Hydrotherapy Subsequent

- PH90 End of Cycle Report

- PH70 Subsequent Telehealth Video Call

- PH71 Subsequent Phone Call

- PH92 – additional fees for consumables (see table below for reference)

- Adding PH92 as an additional fee

o Click the appointment colour

o Click the pencil on the right

o Add an additional fee

o PH92

o Save

If you know someone always gets needles, tape or cream you can just put that in as a repeat.